Website design and build

Kent and Medway NHS and Social Care Partnership Trust

The client

Serving a population of 1.8 million, across an area of 1,500 square miles Kent and Medway NHS and Social Care Partnership Trust (KMPT) specialises in caring for people with a wide range of mental health needs including substance misuse, forensic and other specialist services.

Project overview

To best serve the trusts geographically disparate population the trusts website needed to enable visitors to; obtain relevant information and advice about mental health issues, find information regarding its 180+ services (including where they are located), and be able to be accessed by the widest possible audience. All of which the previous site was struggling to deliver.

Our first task was to ensure relevant information could be found simply and easily, and so we worked with the key stakeholders to conduct a thorough website audit. Analysing the existing structure, content and analytics data to help categorise content, determine content areas of focus, and map out existing user journeys.

This insight was then used to restructure the website, and its navigation, to make sure these journeys were as simple and as logical as possible.

One such journey was aiding visitors in finding the service they required, in the right location, quickly or easily. With 180+ services across the region however this was no small task, with the services previously having been simply listed alphabetically.

To address this we worked with the trust to develop relevant public facing service categories so that visitors can filter services so that only those relevant to their needs are displayed. A keyword search, supported by relevant tagging, and an integrated google map, to allow visitors to determine the best service for them based on location, were also included as part of a new dedicated ‘Our services’ area.

As a public sector body, ensuring that content and functionality was available to all was of paramount importance, and so accessibility was key.

The website was optimised for modern screen readers and other accessibility aids, with the Browsealoud text to speech tool being integrated directly into the website. W3C mark-up, and WCAG v2.0 guidelines (to a double-A rating) were also followed, with WCAG guidelines applied to media (display of videos, images & audio) and site design elements, so that the highest levels of accessibility were met.

Deliverables

  • Redeveloped website
  • Open source CMS
  • Streamlined user journey
  • Robust site search
  • Dedicated services search and tagging
  • Browsealoud integration